Online Scheduling | Bookings Made Simple | CareStack®
Online Scheduling
Online Dental Appointment Booking Software
With CareStack, everything you need for online appointments is included in our all-in-one cloud software. Patients can view availability at their own convenience, with little to no interaction needed from team members. Every request and booking lands directly inside the CareStack PMS, connecting patient demand from your website straight into the clinical diary, with no external tools, no manual diary entry, and no scheduling guesswork.
Choose to allow appointment requests for existing patients, new patients, or both! (These requests require a confirmation from the practice.) Or, choose to enable direct bookings, which will appear in your diary without extra confirmation. Direct bookings are validated in real time against provider availability, appointment type rules, and patient-type logic, ensuring every slot patients see is one your practice is genuinely ready to fill. For patients, it's a quick and intuitive process to find and select, or request, an appointment that suits them.
And with multiple filters to set provider diary and treatment types, the practice has complete control over online scheduling. The latest portal updates bring enhanced configuration control, clearer appointment visibility, and strengthened alignment between portal activity and PMS diary rules, so online demand always flows into the practice on your terms.
For the ultimate dental software, choose the solution that’s scalable for growing dental start-ups or large multi-site practices and still affordable for single-location dental practices. Choose CareStack!
Key Benefits
Why Practices Love CareStack’s Online Scheduling
- Accessible from your practice website or patient portal.
- Send a link to book an appointment through email or text message campaigns.
- Patients can choose their preferred location (if applicable).
- New appointments booked online are indicated in the diary.
- Allows separate scheduling permissions for new vs. existing patients.
- Rules-based scheduling validates every booking against provider, location, and appointment type rules in real time.
- Full appointment lifecycle visibility from request through to completion, all inside the PMS.
Main Highlights
Online Scheduling for Modern Dental Practice Networks
Scheduling Permissions
- Rule-Based Scheduling: Granular scheduling rules by patient type, treatment type, appointment reason, and payor for consistent, governed booking across the practice.
- Instant Diary Booking: Real-time appointment validation against clinician availability, with bookings appearing directly in the diary, no manual confirmation needed.
- Flexible booking modes: Enable direct booking, appointment requests with a managed review queue, or both.
Appointment Lifecycle Tracking
- Full Lifecycle Visibility: Track every appointment across its full journey: Requested, Pending Confirmation, Booked, Confirmed, Rescheduled, Cancelled, and Completed.
- Unified Diary View: Reception, clinical, and management teams all see the same real-time appointment status, eliminating scheduling ambiguity.
Notifications
- Appointment Requests: When an appointment request is made, CareStack gives you a notification in the left menu bar, so your team can manage the requests.
- Status-Based Patient Communication: Automated, template-driven messaging is tied to every lifecycle event, including bookings, confirmations, reschedules, and cancellations.
Form Configuration
- Configuration Settings: Multiple options let you choose which information is requested when patients book online.
Location Workflow
- Location Level: Choose to separate locations so they have different URLs, allowing patients to access only one location’s details when booking.
Feeling Limited with Your Dental Software?
CareStack’s modern user interface is easy to learn. Book a demo with us to learn how CareStack can help you improve patient growth and reduce costs.
FAQ
Why CareStack Is the Best Dental Practice Management Software
- What if we only want to allow new patients to book online? CareStack offers multiple settings to control the type of appointment being booked.
- How will team members know an appointment has been booked online? CareStack will highlight the online-booked appointment in the diary so team members are aware it was booked online.
- Can we allow appointment requests but not let the patient actually book an appointment? Yes, CareStack has settings available to allow only appointment requests that works best for your practice.
- Can patients only book slots that match our scheduling rules? Yes. Every direct booking is validated in real time against clinician availability, appointment-type rules, and patient-type logic.
Trusted by 300+ Dental Practices
CareStack’s cloud dental software provides efficient practice management, world-class support, and modern tools and technology.